The Dameware Mini Remote Control application is backward compatible with Dameware Mini Remote Control client agents from version 7.0. The most common method is to install the client agent on demand, but if you work for a large organization, you may find that using an MSI installer is more convenient. The installation method you choose is up to you. Use Dameware Remote Support to install the client agent service on a batch of remote systems.Deploy custom MSI packages to install the client agent service.If you want to deploy the agent to multiple computers, you can: Install the client agent service manually.Install the client agent service using EXE installers.Install the client agent service using MSI + MST installers.Install the client agent service from the Dameware Mini Remote Control application.Install the client agent service on demand.If you want to deploy the agent to a single computer, you can: To configure a Mac or Linux computer as a remote host, see Configure a Mac or Linux computer as a Dameware Remote Host. You can deploy the Dameware client agent to a single computer or multiple computers. The Dameware client agent establishes communication between the technician's computer and the end user's computer, and without it, a connection between the two computers cannot be made. The stand-alone version of Dameware does not include the Central Server and does not support Internet Sessions with remote end users outside of your network.īelow is a guide for upgrading Dameware as well as installation guides for both the centralized Dameware and the stand-alone Dameware products.Install the Dameware client agent service on Windows computersįor either Dameware Remote Support or Dameware Mini Remote Control, the end user's computer that you want to troubleshoot must have the Dameware client agent installed on it. Dameware Remote Support centralized also enables you to initiate Internet Sessions to support remote end users outside of your network. The centralized version of Dameware offers the Dameware Central Server, which you can use to manage Dameware licenses, Global Host Lists, and Dameware users. Dameware is comprised of two key products- Dameware Remote Support ( DRS) and Dameware Mini Remote Control ( MRC), and these are available in a stand-alone version or a centralized version.
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